Refund policy
Returns
The following information details to you, the customer, the terms and conditions, which apply to all products listed on our mplequestrian.com Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags.
We at MPL Equestrian cannot be held responsible for accidental damage whilst being worn, therefore we do not accept/replace products whilst damaged in use.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
-clearance items
Refunds (if applicable)
Once your return is received and inspected, if you are approved, then your store credit will be processed within 7 days.
We can only process a refund to your card if you’ve received the item is faulty, we cannot process a refund to your card if it’s due to the customer purchasing the wrong size, don’t want the item/s anymore.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet,
-please contact us at mplequestrian@yahoo.com
Exchanges (if applicable)
Any exchanges will be processed within 14 working days of receipt of item. Shipping for a first exchange will be free of charge, any subsequent exchanges for the same items will be charged at the standard shipping fee.(Free returns for domestic shipping only as rates vary) It is your responsibility in any event, to cover the shipping costs to get the product back to MPL. All tags must remain ON. Must be sent back in ALL ORIGINAL packaging.
Shipping
To return your product, you should send us an email at mplequestrian@yahoo.com to be provided with a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Faulty Items
We strive to manufacture and sell products of the highest quality, however occasionally there may be a manufacturing defect due to the technical nature of some of the products.
If you believe that your purchase if faulty please email us at mplequestrian@yahoo.com with details of the issue, if there is a genuine defect we will refund or exchange the product.
We cannot refund or replace items that have not been used and washed in accordance with our instructions. Items that have been purchased over the policy cannot be refunded or replaced as this is deemed fair wear and tear.